Returns

CLICK HERE TO START A RETURN

For online orders only. For purchases made in-store, please refer to the terms and conditions on your receipt.

At Billy Aloha, we want you to love your purchase. If it’s not quite right, we’re happy to help.

Returns

You can return eligible items within 14 days of delivery for a refund or store credit.

To be eligible for a return, items must:

•⁠ ⁠Be returned within 14 days of delivery.
•⁠ ⁠Be unworn, unwashed, and in their original condition.
•⁠ ⁠Include all original tags and packaging.

Items showing signs of wear, washing, or damage cannot be accepted.

Store Credit

Prefer store credit? No problem. Our store credit never expires, so you can take your time finding something you’ll love.

Final Sale

The following items are final sale and cannot be returned or exchanged:

•⁠ ⁠Sale items.

Full-Price Items

Eligible full-price items may be returned for either:

•⁠ ⁠A refund to the original payment method, or
•⁠ ⁠Store credit.

How do I return my order?

Click here to start a return

Items Purchased with Discount Codes

Item(s) returned with discount code will only be refunded at the amount less value of discount code used. When one item returned from a multi item order, item refunded will be less value of discount code.

Exchanges

We do not offer exchanges. If you would like an alternate size or style, please request a store credit in the Return Portal and place a new order. Alternatively, we suggest to purchase the size or style you need as soon as possible to secure the piece and avoid the disappointment of missing out on your size in the desired item. You can then submit a return request for a full refund for your initial purchase. Please note we do no refund original shipping costs.

Return Shipping Costs

You will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable. We recommend using a trackable shipping service, as Billy Aloha take no responsibility in tracking your return.

Brand New Condition

All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted.