Returns

This applies to online orders only ~ Please refer to your receipt for in-store purchase terms and conditions. 

At Billy Aloha, your satisfaction is our top priority. We want you to love your new pieces as much as we do. If you change your mind for any reason, we will gladly accept your return for a store credit or exchange. Please note that Swimwear cannot be returned for hygiene reasons along with items marked as ‘Final Sale’.

To qualify for a return - items must be returned to Billy Aloha within 14 Days of delivery. Items must be in original condition, unworn & in packaging. Items with signs of wear and tear will be unable to be processed.

Please note that our store credits issued as Gift Cards never expire, giving you all the time you need to find new items that you’ll love.

Final Sale Items: Women's swimwear, perfume & sale items.

Full Priced Items: Refund or Store Credit.

How do I return my order?

Send the item/s back to us with a clear reference to your order number to:

Billy Aloha Returns PO BOX 2223, Kihei HI 96753

Items Purchased with Discount Codes

Item(s) returned with discount code will only be refunded at the amount less value of discount code used. When one item returned from a multi item order, item refunded will be less value of discount code.

Exchanges

We do not offer exchanges. If you would like an alternate size or style, please request a store credit in the Return Portal and place a new order. Alternatively, we suggest to purchase the size or style you need as soon as possible to secure the piece and avoid the disappointment of missing out on your size in the desired item. You can then submit a return request for a full refund for your initial purchase. Please note we do no refund original shipping costs.

Return Shipping Costs

You will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable. We recommend using a trackable shipping service, as Billy Aloha take no responsibility in tracking your return.

Brand New Condition

All items must be in the original condition, unworn, unwashed with hygiene liners and swing tags in place. Due to health regulations garments that are soiled, marked, worn, damaged or laundered will not be accepted.